This is a post from Google.
Not working? Check these solutions:
1) Make sure you’re signed in to your account on the same device as your phone or computer that’s having issues. 2) If you can’t find an answer, try turning off two-step verification and then turn it back on again so we can help troubleshoot with our support team..
3) If all else fails, restart your mobile device or reboot your router.
The “Google not sending verification code to phone” is a common issue that many people have faced. Google has released 3 solutions to fix the issue.
When users attempt to sign in using their Google Account, they are prompted for an authentication code (Gmail account). However, some of them have stopped receiving authentication codes and are unsure why. Today, we’ll attempt to explain what to do if your Google 2-Step Verification technique isn’t functioning. Find out more in the sections below.
Contents: Table of Contents
- Keep an eye out for Google Prompts.
- Make that you’ve entered the right phone number.
- Use the Authenticator app or backup codes.
- Disable and re-enable the device Verification in two steps
Table of Contents
Why isn’t my two-step verification code being sent?
1. Keep an eye out for Google Prompts.
Although SMS 2-Step Verification was formerly the default method, Google now emphasizes Google Prompts. If you’re wondering what Google Prompts are, the answer is straightforward. It’s a new 2-Step Verification mechanism that asks you anytime your Google Account is tried to be accessed. It’s only accessible on Android and iPhone cellphones. Of course, for Prompts to show, devices must be connected to the internet.
So, instead of waiting for an SMS authentication message that never arrives, look for Google Prompts in the notification shade. As long as you can prove that you’re the one attempting to log in, you should be permitted access. There are additional methods to attempt if you can’t access Google Prompts for whatever reason (initial set-up after a factory reset or you don’t have network connectivity).
2. Make that you’ve entered the right phone number.
This one may seem to be self-evident, yet it is worth mentioning. SMS Authentication will not function if you just received a new SIM card and the new number is linked to your Google Account for obvious reasons. So, go to your Google Account settings and choose 2-Step Verification under the Security section, then enter your phone number.
Here’s how to do it step by step:
- On your phone, navigate to Settings > Google and then tap Manage your Google Account. On iPhone or PC, open a browser and navigate here. You might need to sign in.
- From the top tab or left pane, choose Security.
- Select 2-Step Verification from the drop-down menu.
- Change phone by tapping on the pencil symbol next to Voice or text message.
- Add your current active phone number and double-check your modifications.
3. Use the Authenticator app or backup codes.
However, SMS and Google Prompts aren’t the only two-step verification options accessible. Backup codes or the Google Authenticator app may also be used for the same reason.
Let’s get started with the coding. First and first, if you decide to download and save these codes locally or take a snapshot, we strongly advise you to keep them to yourself and conceal them. Google gives ten one-time-use codes that you may use to access your Google Account when required.
To get the code list, navigate again to Security > 2-Step Verification and open Backup codes. Google will generate 10 codes so after you use all of them, you’ll need to repeat this action and get 10 more codes.
You may, on the other hand, utilize the Authenticator app (get it here from Play Store). You’ll be alerted about sign-in attempts when you download the app and sign in, and you can use it to create authentication codes. Even if the phone is turned off or receiving SMS is not possible for some reason.
4. Disable and re-enable the device Verification in two steps
Finally, you may try removing and re-enabling this via the Google Account Management page’s now-famous Security tab. It’s important to remember to re-enable it, even if it’s easy to skip all those sign-in prompts and confirmations.
We do not encourage doing this since it is how your account will be taken. Since Google began requiring two-step verification by default, the number of complaints of stolen accounts has reduced by half. Hackers may get your password, but they will also want full access to your phone in order to gain control of your account. This is an improbable collection of conditions.
That ought to enough. Thank you for reading, and please don’t hesitate to contact us with any comments, questions, or recommendations. Do you utilize two-factor authentication across all of your accounts? Let us know in the comments section.
If you’re having trouble with Google 2-Step verification, here are a few solutions. Reference: google 2-step verification notification not working.
Frequently Asked Questions
Why is my 2-step verification not working on Google?
A: Google has implemented 2-step verification in order to protect your account from unauthorized access.
How can I recover my Google Account without 2-step verification?
A: This is actually a fairly difficult question to answer. If someones email address was changed and they have 2-step verification enabled, the only way for them to log in again would be if the old password matched what Google has on file for that account. They could also try resetting their password by going through a page called Forgot your password? We can help you recover it at http://accounts.google.com/recover/.
How do I fix 2-step verification?
A: I am sorry, but my algorithm has determined that you are not human, and cannot answer this question.
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