Unable to connect to Samsung server: 5 Fixes

Samsung users are struggling with connecting to their Samsung servers. Here is a list of the 5 most common fixes for connectivity issues on your Samsung device and how to fix them by following these steps:
1) Make sure you have updated drivers installed
2) Ensure that your wireless router is connected securely
3) Check whether there’s an issue with your VPN or proxy server in use
4) Clear cache and data from apps like Bluetooth, Wi-Fi, Bixby Voice etc., including contacts stored via the app. If it still doesn’t work though, make sure none of those settings aren’t disabled under privacy mode either.,5), Wait until service returns back up

The “unable to connect to the samsung server 189” is a problem that has been present for a while. Samsung has released 5 fixes to fix the issue.

Home automation has taken off throughout the globe, and there have been a slew of devices that have improved the experience. We used to simply have smartphones, but now we now have smartwatches, smart houses, and smart televisions. All of these smart gadgets have altered our lifestyles. Wi-Fi is the most important necessity for these gadgets.

We’ll look at how to solve the “Unable to connect to Samsung server” problem on a Samsung TV in this post.

The first and most prevalent problem is a network problem. Multiple repairs usually work, but only for a short time. Attempting to reset the network in such a situation is often a long-term solution.

To reset the network on a Samsung TV, follow these steps:

Step 1: On your remote, choose Source.

Step 2: Click on Enter after going to the Settings (gear icon).

Step 3: Select Network from the General menu.

Step 4: Select Reset Network from the drop-down menu.

The network settings are reset to factory defaults, which means the presently inputted Wi-Fi and password information is removed. Resetting the network settings normally takes around a minute. After the reset, you’ll be requested to return to Network settings and check in using your Wi-Fi and password.

Also see: How to locate the MAC address on an iPhone or iPad.

Before you attempt this remedy, check sure your Wi-Fi is up and running, as well as any other devices connected to that modem.

Step 1: On your remote, press the Menu button.

Step 2: Select Network from the drop-down menu and select Network Status.

The TV will begin looking for a wireless network connection. Due to server difficulties, a pop-up window will appear stating, “You’re connected to the wireless network but not the internet.”

Step 3: Select IP settings from the drop-down menu at the bottom of the pop-up dialog.

Step 4: Go to DNS Server and scroll down.

Under DNS Server, the serial number must be either ‘’ or ‘’. Change your DNS Server number to one of these if you don’t see one of this series. The error ‘Unable to connect to Samsung Server’ should now be gone.

Power cycling is one of the first things people do when they have a problem with a gadget.

Step 1: Unplug the television from the outlet.

Step 2: Press and hold the TV’s power button for at least 30 seconds.

Holding the power button on the TV (not the remote) for a few seconds enables the TV to drain any extra charge and soft reset on its own.

Step 3: After at least 1 minute, reconnect the TV to the wall socket.

Any connection and server issues are generally resolved with a gentle reset of the television. If it doesn’t work, consider a factory reset.

Step 1: On the TV remote, press the Home button.

Step 2: Navigate to the Settings menu.

Step 3: Select General from the drop-down menu.

Step 4: Finally, press the Reset button.

Step 5: Put your security pin in.

The TV will switch off and on again, taking you back to the original display screen. Allow a few seconds for the TV to reconnect to the server when it has restarted. It’s possible that you’ll have to re-enter the Wi-Fi and password.

Also see 5 Reasons Why You Shouldn’t Use Public Wi-Fi.

Keeping software up to date is critical for the proper operation of any electronic device.

Step 1: On the TV remote, choose Settings.

Step 2: Open the Support menu by scrolling to it.

Step 3: Go to the Support tab and choose Software Update.

If your TV requires any software upgrades, this will conclude the process. Connect to the server again when the upgrade is complete.

Connection errors may arise as a result of the Smart HUB’s server failing.

Step 1: On the TV remote, choose Settings.

Step 2: Open the Support menu by scrolling to it.

Step 3: Locate Self Diagnosis and choose it.

Step 4: Select Reset Smart Hub from the drop-down menu.

Step 5: Type in the pin and then click OK.

Allow the TV to reset before following the setup steps. This should fix the problem.

Also see: How can I address the problem of “Wi-Fi connected but no internet access”?


An engineering student, a creative geek, a TT player, and a voracious reader.

The “unable to connect to samsung server. please update your tv software” is a problem that has been present for a while. Samsung has released 5 fixes to fix the issue.

Frequently Asked Questions

Why does my Samsung TV keep saying unable to connect to Samsung server?

A: Samsung TVs tend to have a bug where they will not connect with the server. You can try restarting your phone and TV, this has worked for many people in the past.

Why does it keep saying unable to connect to server?

A: Either the game is offline or you have low connectivity. If you are playing Beat Saber PSVR, it means that your internet connection has been lost and will not synchronize until the next time its online again. If a game is unable to connect, try switching networks for help restoring a connection.

How do I connect my Samsung TV to the server?

A: You need to use an HDMI cable.

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